1) Why did we create Tadoo?
The idea for Tadoo presented itself when our founder, Andi Caruso, had too many to-dos on her list. In some cases, she had no time to do them, in others, she simply couldn’t do them on her own. Andi didn’t want to trouble her family and friends, and couldn’t find a way to solve this problem in a satisfactory way. Then the lightbulb went off… if nobody else was solving this problem, Andi probably should! And so, Tadoo was born.
Now our goal at Tadoo is to help people live more fulfilling lives. We do this by giving people the freedom to spend their time doing the things that really matter to them. As a Customer, that might mean more time with your family, more time on your side hustle, or more time at the gym.
As a Service Provider, Tadoo tries to help you reach your goals. If you are an individual, Tadoo gives you freedom, by giving you the ability to earn extra income, the flexibility to work around other commitments, and the opportunity to be your own boss full-time. For small to medium businesses, Tadoo can help you amp up your marketing, reach new customers, and grow your sales and your business.
2) How does Tadoo work?
We appreciate that you’re busy, so we’ve done our best to make Tadoo as simple and quick as possible. Customers post their Tadoos, and qualified Service Providers are notified of the opportunity. If the Provider is available to help, they will send a proposal to the Customer. The Customer can then review Provider profiles, ratings and reviews, message Providers or negotiate within the platform, and then choose the best person for the job. Once the Provider completes the job, the Provider sends the final invoice for Customer approval, and payment is exchanged through the platform. Then simply check that Tadoo off your list!
3) How do I post a Tadoo?
You can initiate a Tadoo from multiple areas of the site – in the navigation, on the homepage, and within your user dashboard. Once the form is open, fill out the required information the Service Provider requires to make a proposal: title, description, category and subcategory, image, location, and rate. Once posted, just sit back and wait for the proposals to show up in your Inbox! To be immediately notified via text when you get a new proposal, add your phone number in the Settings section.
4) How should I set the Job Rate?
The Job Rate is up to you – whatever you think is a fair rate. The platform currently only supports a flat rate, so think about what a fair hourly rate would be, then multiply that by the estimated hours to complete. Providers will be able to submit proposals and let you know the rate at which they’re willing to complete the job.
One thing to keep in mind… our aim is to connect our Customers with high quality Service Providers. If a Customer posts a job for an extremely low rate, they can expect to receive fewer Provider proposals. If we all work together to post Tadoos at fair rates, we can attract and keep quality Service Providers, and create a positive experience for everyone involved.
5) Can I negotiate?
Absolutely! The Customer will set the range they are willing to pay when posting their Tadoo. From there, the Provider can submit a proposal. When the Customer receives the proposal in their Inbox, there are three options – Accept, Negotiate or Reject. You can negotiate back and forth until you come to an agreement, at which time either user can click Accept. If you cannot come to an agreement, either user can Reject a proposal at any time. Once the Customer accepts a proposal and confirms their Tadoo by authorizing their credit card, all other proposals for that Tadoo will be rejected.
6) Why do I need to put my credit card information in before the job is complete?
We require payment authorization to ensure a commitment from both the Customer and Service Provider. You will not be charged at this time, your credit card will just be authorized.
7) What is the service fee?
The service fee is applied as a payment for use of the platform. It is $5 for jobs under $100 and $10 for jobs $100 or more. It is only applied to completed Tadoos.
8) How and when do I pay for a Tadoo?
Payment is completed through the platform. Before the Customer can confirm the Tadoo, they are required to enter their credit card information for authorization. At this time, you can also pre-authorize an amount for any Cost of Goods that may be required. Once the service has been provided, the Provider will send a final invoice for Customer approval, and once confirmed, payment will be processed by our payment processer, Stripe.
9) What if I need to reschedule?
Customers or Providers may suggest a date to reschedule the Tadoo, by clicking the Edit icon within the message, accessed from your Inbox. The other user will then be prompted to Accept, Negotiate or Reject the new date. Once the new date is agreed upon, the Confirmed Date will be updated.
10) What if I need to cancel a Confirmed Tadoo?
Customers can cancel a Tadoo prior to confirmation, or more than 24 hours before the Confirmed Date, If cancelled within this time frame, there will not be a cancellation penalty. If a Customer cancels a Confirmed Tadoo less than 24 hours before the Confirmed Date, the Customer will have to pay a $20 Cancellation Fee.
If a Service Provider cancels a Confirmed Job at any time, your Tadoo will become active again, and other Service Providers will be able to apply. We will do our best to help find a replacement to complete the Tadoo at the agreed upon time. If a Service Provider cancels Confirmed Jobs repeatedly, they risk removal from the Platform at our discretion.
11) Can I trust the service providers?
We do our best to ensure only quality Service Providers are active on Tadoo, by personally vetting them. Service Providers are encouraged to link their social media profiles for added verification, which allows you to do your own investigation.
We also have a rating and review system. Given Tadoo is so new, there are limited ratings and reviews, but in the future, this will be an avenue to provide additional piece of mind. Given ratings and reviews are so important, we strongly encourage you to rate and review all your Providers after the job is complete.
While we do our best to ensure quality Service Providers, it is ultimately up to the Customer to determine if they feel comfortable with hiring a Provider. We ask that you exercise common sense and personally vet the Service Providers to the degree that you feel satisfied.
12) If I have an issue with the service provided, what should I do?
We ask that Customers and Providers try to resolve any issues amongst themselves, however if resolution cannot be reached, you may file a formal complaint. Please send an email to email@example.com within 24 hours of the service being completed; include as many relevant details as possible, including any photographic evidence. We will review the details, and on a case-by-case basis, we will do our best to help resolve the situation.
13) If I need the Service Provider to do things that require money (shopping, for example), should I include that in the rate or pay them the additional after?
When you are confirming your Tadoo, there is an option in the checkout to allocate funds to Cost of Goods. You can input up to an amount, and your credit card will be pre-authorized for this amount. This then notifies the provider of the budget. Once the service is completed, the provider will send you a final invoice, and they can input the Cost of Goods amounts, along with attaching receipts. You then approve the invoice, and payment is processed.